Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Insight Property Searches Limited collects, uses, stores, and protects your personal information.

Last updated: January 2025

1. Data Controller

Insight Property Searches Limited is the data controller responsible for your personal information.

Registered Address: 7 Hillfield, Alconbury, Cambridgeshire, PE28 4WA

Contact Phone: 01480 896750

Email: info@insightpropertysearches.co.uk

Our service is powered by a platform hosted by Elan Technology Group Limited (Elan). When you use the platform to order certain products and services, data relating to you or your clients (End User Data) is collected and processed by us and Elan.

2. Information We Collect

Personal Information

  • Name and contact information (email, phone number, address)
  • Company name and professional details
  • Property search instructions and order history
  • Communication preferences and previous interactions

Technical Information

  • IP address and browser type
  • Device and operating system information
  • Website usage analytics and performance data
  • Cookies and similar tracking technologies

3. How We Use Your Information

Service Delivery

  • Process and fulfil property search requests
  • Provide regulated and unregulated conveyancing reports
  • Manage client accounts, invoicing, and payments
  • Communicate with you regarding orders, updates, and support

Business Operations & Compliance

  • Improving services, technology, and client experience
  • Preventing fraud and maintaining system security
  • Meeting legal, regulatory, and Search Code compliance obligations

4. Legal Basis for Processing

  • Contract performance
  • Legitimate interests
  • Legal obligations

5. Your Rights Under GDPR

  • Access – Request a copy of the personal data we hold
  • Rectification – Correct inaccurate information
  • Erasure – Request deletion in certain circumstances
  • Restriction – Ask us to limit how we use your data
  • Portability – Request transfer of your data
  • Objection – Object to processing based on legitimate interest

6. Data Retention

  • Client transaction data: 7 years from last completed instruction
  • Marketing data: Until consent is withdrawn
  • Website analytics: Up to 26 months
  • Customer support records: 3 years from last contact

7. Contact Us

Insight Property Searches Limited

Email: info@insightpropertysearches.co.uk

Phone: 01480 896750